Overview
Accurate pickup and drop-off addresses help your team plan moves, organise truck routes and provide the correct location information to crew members.
Movermate allows you to manage location details for individual Leads and Jobs, including bookings that involve multiple pickup or drop-off locations.
This guide explains how to review and update addresses, manage multiple stops and check location details for linked Child Jobs.
1. Understanding Pickup and Drop-off Addresses
Movermate uses location information to identify where a Job begins and where items or services need to be delivered.
Pickup Address: The location where items are collected or the service begins.
Drop-off Address: The destination where items are delivered.
Multiple Addresses: Additional pickup or drop-off locations associated with the same booking.
Example: A customer may need furniture collected from two properties and delivered to one destination.
2. How to Add or Edit an Address
You can update location information when creating a booking or when a customer provides new address details.
Go to Leads or Jobs.
Open the required Lead or Job.
Locate Location Details.
Click Edit.
Add or update the required pickup and drop-off information.
Save the changes.
Review the updated addresses to ensure they match the customer's booking requirements.
3. How to Add Multiple Stops to a Job
Movermate allows you to add multiple stops between the Pickup Address and Drop-off Address for Jobs that require additional locations.
For example:
Collecting furniture from another property during the move.
Dropping off some items at a different location.
Adding multiple stops along the moving route.
Steps to Add Multiple Stops
Open the required Lead or Job.
Go to Location Details.
Click Edit.
Add the required stops.
Enter the address for each stop.
Repeat to add multiple stops as needed.
Review the Pickup Address, stops and Drop-off Address.
Click Save.
Important: Make sure all stops are entered correctly and in the required sequence before confirming the booking.
4. How to Review Addresses in Job Schedule
You can also review location information associated with a Job's schedule.
Open the required Job.
Select Job Schedule.
Locate Location Details.
Review the pickup and drop-off information.
Click Edit if changes are required.
Save the updated details.
This helps you confirm that the scheduled Job has the correct service locations.
5. Managing Addresses for Child Jobs
When a booking includes multiple services, dates or stages, you can create a Child Job linked to the Parent Job.
Each Child Job can have its own pickup and drop-off information.
To enter addresses for a Child Job:
Open the Parent Job.
Go to Job Schedule.
Click + Add Schedule.
Complete the required Job information.
Enter the Pickup Address and Dropoff Address.
Complete the remaining details.
Click Save.
Example: A customer may require packing at one property on Monday and moving between two properties on Tuesday. The linked schedules can be managed according to each service's requirements.
6. What to Check After Updating Addresses
After adding or changing location details, review:
The correct pickup and drop-off addresses.
Any additional stops.
The order of the locations.
The Job date and scheduled times.
Assigned truck and crew.
Booking notes and access instructions.
Child Job location details, where applicable.
Any customer communications containing the previous address information.
This helps avoid confusion when the crew arrives on the scheduled date.
Important Reminders
Check the accuracy of all pickup and drop-off addresses before scheduling a Job.
Use Location Details → Edit to update booking addresses.
Review the order of locations when a Job includes multiple stops.
Check Job Schedule for location information associated with a particular schedule.
Child Jobs can have their own pickup and drop-off addresses.
Review scheduling and crew information after making address changes.
Make sure customer confirmations and booking instructions reflect the correct locations.
For any enquiries, contact the Movermate Product Experts at 📧 [email protected]. We're here to help.
Related Articles
How to Create a Job in Movermate
Editing, Restoring and Reopening Jobs in Movermate
Setting Job Dates, Times and Arrival Windows in Movermate
Assigning Trucks, Drivers, Offsiders and Team Leaders
Scheduling Multi-Stage Moves
Managing the Jobs Table and Calendar