Setting Job Dates, Times and Arrival Windows in Movermate

Accurate Job scheduling helps your team organise bookings, allocate trucks and crew, and communicate expected arrival times to customers.

Movermate allows you to configure default shift times and arrival windows globally or adjust scheduling details for individual Leads and Jobs.

This guide explains how to manage both settings and understand the different scheduling fields.
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Movermate provides several scheduling fields to help you plan Jobs accurately.

Important: Estimated times are used for scheduling, while actual times reflect recorded Job activity. An arrival window is different from the Job's estimated start and end times.
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You can configure default start times, end times and arrival windows for your business using Shift Slots in Settings.

Movermate provides three standard shift slots:

Each shift slot has its own start time, end time and arrival window.

Repeat these steps for any other shift slots you want to configure.
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The following example shows the shift times configured in the screenshot:

These are example settings and can be adjusted according to your business requirements.
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Movermate provides an Enable Arrival Slot option in the Shift Slots settings.

This setting controls whether the Arrival Slot is shown in Job details.

To manage this setting:

Important: This setting controls the visibility of the Arrival Slot in Job details.
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If a particular booking requires different timings from your default shift settings, you can update its scheduling details individually.

This allows you to manage the timing of a specific booking without changing the global shift slot configuration.
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The Job Date determines when the service is scheduled to take place.

You can enter a Job Date when creating the booking or update it when the customer requests a change.

To review or update the date:

If the booking contains multiple schedules, review the dates associated with each schedule.
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Important: If the Job has multiple schedules or linked Child Jobs, check the date of each schedule under Job Schedule. Updating one date should not be assumed to update every linked schedule.
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Shift Slots help you organise bookings into preferred scheduling periods.

For example, a customer may request a Morning booking, but your team may need to adjust the estimated start or end time for that particular Job.

To update the schedule:

Example:

A Morning shift may normally run from 7:00 AM to 12:00 PM, but an individual Job may require different estimated times.

You can adjust that Job's scheduling details without changing the default Morning shift configuration.
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An arrival window tells the customer when the crew is expected to arrive.

For example, an arrival window of 7:00 AM–8:00 AM means the crew is expected to arrive within that period.

To update the arrival window:

Important: The arrival window and estimated Job start time are different scheduling details. Make sure both are consistent with the customer's booking arrangements.
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Note: If the Arrival Slot is not visible in Job details, check whether Enable Arrival Slot is turned on under Settings → Jobs & Scheduling → Shift Slots.

If a booking requires multiple services, dates or stages, you can create a Child Job linked to the existing Parent Job.

Each Child Job can have its own date and scheduling information.

Example: If a customer requires packing on Monday and moving on Tuesday, you can create a Child Job for the additional service and manage its timing separately.
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Important: Each Child Job is a separate linked schedule. Its date, shift slot, estimated times and arrival window can be managed independently from the Parent Job.
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You can schedule Jobs directly from Calendar → Scheduling.

You can also drag an existing Job from the Unassigned panel onto the required truck's timeline.

Important: Dragging an existing Job onto the timeline schedules that Job. It does not create a new or duplicate Job.
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For more information about the different Job creation methods, see How to Create a Job in Movermate.
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After updating a Job date or time, review the following:

This helps ensure that the Job is scheduled correctly and the relevant information is consistent.
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For any enquiries, contact the Movermate Product Experts at 📧 [email protected]. We're here to help.
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