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How to Check Your Domain’s DNS Health and Verify SPF, DKIM & DMARC Records

If your emails are being rejected or not reaching customers, your domain's SPF, DKIM or DMARC records may be missing or incorrectly configured.
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Movermate's Email DNS Health Checker helps you check these records and identify potential issues.
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Step 1: Open Email Settings

  1. Log in to Movermate.

  2. Go to Settings → Email & SMS → Email Settings.

  3. Locate your connected email account.


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Step 2: Verify Your DNS Records

  1. Click the three dots (⋮) next to your connected email account.

  2. Select Verify DNS.

  3. Confirm your domain name and click Check DNS.


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Step 3: Review Your DNS Results

The checker displays the status of the following records:

Record

Purpose

Nameservers

Identifies where your domain's DNS is managed

MX

Controls incoming email routing

SPF

Verifies authorised email senders

DKIM

Verifies email authenticity using digital signatures

DMARC

Defines how failed email authentication is handled

Valid (Green): The record was found and passed the check.

Missing (Red): The expected record was not found and may need attention.
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Review the Recommendations section for any identified issues.
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Note: DKIM selectors vary between email providers. A missing selector does not always indicate an incorrect DKIM setup.
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Step 4: Fix Missing DNS Records

If any required records are missing:

  1. Log in to your DNS provider, such as Wix, GoDaddy or Cloudflare.

  2. Open your domain's DNS settings.

  3. Add or update the required SPF, DKIM or DMARC records using the values provided by your email provider.

  4. Save the changes.

  5. Return to Movermate and click Check DNS again.

DNS changes may take time to update.
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Important: Movermate checks your DNS configuration but does not modify your domain's DNS records. Avoid creating duplicate SPF records.


Need Help?

If you don't have an IT team or are unsure how to configure your records, contact Movermate Support.
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Please share:

  • Your email domain

  • A screenshot of your DNS verification results

  • Your email or DNS provider's name

  • Any email rejection error message

Our support and development teams can help you review the results and guide you through the required configuration.
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Note: Email authentication issues are related to your domain and email provider's security requirements, not the Movermate platform itself.

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