Overview
Keeping track of Job activities helps your team understand what has happened during a booking and review changes made over time.
Movermate provides Activity Logs that allow you to review recorded Job activities and updates.
This guide explains how to access Activity Logs, review Job history and use the available records to investigate changes.
1. Understanding Job History and Activity Logs
Activity Logs provide a record of activities and changes associated with a Job.
These records can help your team:
Review changes made to Job information.
Check recorded Job actions.
Understand the history of a booking.
Investigate unexpected changes.
Review activities associated with completed Jobs.
The information available depends on which activities Movermate records.
Important: Activity Logs should not be assumed to contain every action performed on a Job.
2. How to View Activity Logs for a Job
You can access Activity Logs from an individual Job.
Steps to View Activity Logs
Go to Jobs.
Open the required Job.
Locate the Activity Logs section or tab.
Open Activity Logs.
Review the available records associated with the Job.
Use these records to understand the changes and activities recorded for that booking.
3. Understanding Information in Activity Logs
Depending on the recorded activity, an Activity Log may contain information such as:
Information | What It Means |
Activity | The action or change recorded |
Date and Time | When the activity was recorded |
User | The person associated with the action, where available |
Details | Additional information about the recorded activity |
For example, a log may help you identify when a Job was updated or when a recorded action occurred.
Important: The exact information displayed depends on the activity type and available log details.
4. How to Review Changes Made to a Job
If you need to investigate a change to a booking, start by reviewing its Activity Logs.
Steps to Review Job Changes
Go to Jobs.
Open the required Job.
Select Activity Logs.
Review the recorded activities.
Locate the relevant entry.
Check the available date, time and activity details.
Compare the information with the Job's current details, where necessary.
Example: If a Job's scheduling information has changed, you can review the available activity records to check whether a related update was recorded.
Note: The level of detail available may vary depending on the action.
5. How to Review Activity Logs for Completed Jobs
You can also review the history of Jobs that have already been completed.
Steps to Review a Completed Job
Go to Jobs.
Select the Completed view.
Locate and open the required Job.
Select Activity Logs.
Review the available records.
You can also review the Job's Schedule Details to check recorded operational information, such as:
Actual Start Time.
Actual End Time.
Job Time.
Total Break Time.
These details help you understand the recorded progress of the completed Job.
6. Understanding Activity Logs and Crew App Records
Crew members can record operational activities through the Movermate Crew App.
Depending on the Job workflow, these activities may include:
Travelling to the Job.
Starting work.
Recording breaks.
Finishing work.
Completing Job forms and checklists.
These operational records can help your team review how a Job was carried out.
Important: Crew App activity records and CRM Activity Logs may display different information. Review the relevant section when investigating a specific activity.
7. How to Investigate an Unexpected Job Change
If a Job contains unexpected information, review its available history before making further changes.
Steps to Investigate
Open the affected Job.
Check the current Job details.
Open Activity Logs.
Review the available entries around the time of the change.
Check the recorded activity details.
Review related Job Schedule information, if applicable.
Contact Movermate Support if further investigation is required.
When contacting Support, provide the Job ID and a brief explanation of the issue.
Example: If a Job date or assigned resource appears incorrect, review the current scheduling information and available activity records before requesting assistance.
8. Understanding Deleted Logs
Movermate also provides a Deleted Logs section for reviewing deleted Leads and Jobs.
This is separate from an individual Job's Activity Logs.
Steps to Access Deleted Logs
Go to Settings.
Open System & Integrations.
Select Deleted Logs.
Review the available deleted Lead and Job records.
Use the available search or Creation Date filters to locate a record.
Where restoration is available, you can use the circular-arrow Restore icon to restore the deleted Lead or Job.
Important: Deleted Logs are used for deleted records, while Job Activity Logs are used to review recorded activities associated with a Job.
For detailed restoration instructions, see Editing, Restoring and Reopening Jobs in Movermate.
9. What to Check When Reviewing Job History
When investigating Job history, review:
The correct Job ID.
Current Job status.
Recorded activities and updates.
Available dates and times.
User information, where recorded.
Job Schedule details.
Crew App activity records, where applicable.
Linked Child Jobs, if relevant.
Deleted Logs, if the Job has been deleted.
This helps your team identify the relevant information before making changes or contacting Support.
Important Reminders
Use Job → Activity Logs to review recorded Job activities.
Activity Logs help you understand the available history of a booking.
The information recorded may vary depending on the action.
Review Job Schedule details when checking operational times.
Crew App records and CRM Activity Logs may contain different information.
Completed Jobs can be accessed through Jobs → Completed.
Use Settings → System & Integrations → Deleted Logs to review deleted Leads and Jobs.
Deleted Logs and Activity Logs serve different purposes.
Provide the Job ID when contacting Support about an unexpected change.
For any enquiries, contact the Movermate Product Experts at 📧 [email protected]. We're here to help.
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Completing a Job in Movermate
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Scheduling Multi-Stage Moves in Movermate