Step-by-step guide to approving or rejecting a crew member's timesheet in the Movermate CRM, including how to write a useful rejection reason.
Once a crew member submits a timesheet, it appears with a Pending status until a manager reviews it.
The Approval Workflow
Managers can move a Pending timesheet to:
Approved — confirmed for payroll
Rejected — sent back to the crew member for correction
Approve a Timesheet
Find the Pending timesheet you want to review.
Click the three-dot menu beside the entry.
Select Approve.
Confirm the action if prompted.
The entry moves to the Approved tab.
Reject a Timesheet
Find the Pending timesheet.
Click the three-dot menu beside the entry.
Select Reject.
Enter an explanation in the Rejection Reason field — be specific, since this is what the crew member will see.
Click Reject to confirm.
The crew member can view your rejection reason, make the required correction in the Crew App, and resubmit. See Timesheet History, Attendance & Fixing a Rejected Timesheet for what that looks like from their side.
Good practice
Write rejection reasons the crew member can actually act on (e.g. "Missing break for the 2–5pm job" rather than just "incorrect").
Review the Daily Breakdown for an entry before approving if the total hours look unusual — see Reviewing Break Data as a Manager.
For any enquiries, contact the Movermate Product Experts at
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