Mobile Message is an SMS gateway that lets you send and receive text messages with your customers directly from Movermate. Once connected, you can:
Send SMS messages from any Lead or Job
Receive customer replies inside Movermate
Track delivery status updates in activity logs
Manage all SMS conversations from one place
What You'll Need
Before starting, make sure you have:
An active Mobile Message account (mobilemessage.com.au)
Your API Username and API Password from Mobile Message
Step 1 — Get Your API Credentials from Mobile Message
Log in to your Mobile Message account
Navigate to Settings → API
Under Create New API Key, enter a name (e.g. "Movermate")
Click Create API Key
In the popup, click Copy Username and Copy Password to save both values
Click I have saved this password to close
Important: Your API Password is only shown once. Copy and store it securely before closing the dialog — you will not be able to retrieve it again.
Step 2 — Connect Mobile Message in Movermate
Log in to Movermate and go to Settings from the left sidebar
Click App Integration
Scroll down to find the Mobile Message card
Click the toggle to enable it — a connection dialog will appear
Enter your API Username and API Password from Step 1
Copy the Webhook URL shown at the bottom of the dialog
Leave this dialog open — you will return to it in Step 4
Step 3 — Add the Webhook URL in Mobile Message
Note: This step ensures inbound SMS replies and delivery receipts sync back into Movermate automatically.
Switch to your Mobile Message account
Go to Settings → API
Scroll down to the Webhook URLs section
Paste the Movermate webhook URL into both fields:
Webhook URL for Inbound Messages
Webhook URL for Message Status Updates (Delivery Receipts)
Click Save Webhook URLs
Step 4 — Complete the Connection in Movermate
Return to Movermate and the Connect Mobile Message dialog
Click the Connect button
Note: You will see a success confirmation once the integration is active. The Mobile Message toggle will appear enabled on the App Integration page.
Step 5 — Sync Your Phone Numbers
On the App Integration page, find the Mobile Message card
Click Sync Numbers
Movermate will load all phone numbers from your Mobile Message account, making them available when composing SMS messages.
Step 6 — Send an SMS to a Customer
Once connected, you can send SMS messages directly from any Lead or Job.
Open a Lead or Job
Go to the Activity Logs tab
Click the Message button
Fill in:
SMS From — select your Mobile Message number
SMS To — the customer's phone number
Template (optional) — choose a saved SMS template
Type your message in the text field
Click Send
All sent messages and delivery status updates will appear in the activity log timeline.
View SMS Conversations
All customer SMS conversations are available in one central location:
Go to Communication → Text Messages from the left sidebar
View all conversations in one place
Open any conversation to read messages, send replies, and track history
Incoming replies from Mobile Message will automatically appear here in real time.
Disconnect Mobile Message
To remove the integration at any time:
Go to Settings → App Integration
Find the Mobile Message card
Toggle the switch OFF
Confirm the disconnection in the dialog
Once disconnected, SMS sending and syncing will stop until the integration is reconnected.
For any inquiries, please reach out to the Movermate Product Experts at [email protected].We're here to help!