This guide explains how to create and use SMS templates in MoverMate, allowing you to send consistent, professional, and personalised text messages to your customers.
Access SMS Template Section
Navigate to Settings in the sidebar.
Under Template, click on SMS Template.
You will be taken to the Create New Template screen, where you can begin building your SMS message.
Create New Template
In the Create New Template window, you will be prompted to enter the Template Name (this will be used to identify your template later).
Under Message Content, enter the text for your SMS message.
Use Merge Tags for Personalization
To personalize your message (e.g., including customer names, job details), use Merge Tags.
Click on the Personalization dropdown to see available merge tags.
Select a tag (for example,
{customer_name}or{job_date}).The selected merge tag will automatically be inserted into your message content.
Save Template
After you've entered your message and customized it with merge tags, click Save at the bottom of the screen to store the template.
Use the Template
Once the template is created, you can use it within your communication tools when sending SMS messages to customers. It will be available in the SMS template library for easy access.
Opt-Out Message (Optional)
You can also add an Opt-Out Message for SMS campaigns, allowing customers to easily unsubscribe from future messages.
For any inquiries, please reach out to the Movermate Product Experts at [email protected].We're here to help!