Overview: If your crew added the wrong item to the ICR, or the customer has a different item, they can replace it. Replace the item once in the Uplift ICR. The new item is then used in the Delivery ICR too.
1. Open the Item You Want to Replace
Open the assigned job in the Movermate Crew App.
Tap the ICR tab and open Uplift.
In the Inventory items list, tap the item you want to change. In this example, it’s Armchair.
2. Tap Replace Item
On the item’s page, tap Replace Item.
The Replace Item screen opens.
3. Choose the New Item
Pick a category, such as Bedroom, Living Room or Office. You can also use the Search field.
Tap the item you want. A tick shows it’s selected. In this example, it’s Large Desk.
Tap Replace with Selected Item.
4. Check the Success Message
A Success message shows, for example Item replaced with Large Desk. The item’s page now shows the new item, with its name, volume and quantity.
Back on the Inventory items list, you’ll see:
The new item has replaced the old one in the same place.
The Volume at the bottom has changed to match the new item.
5. Submit the Uplift Inventory
When you’ve finished all changes, tap Submit on the Inventory items screen to submit the Uplift inventory.
6. What Happens at Delivery
You don’t need to replace the item again. The new item is shown in the Delivery ICR as well, so your crew checks the right item when they unload.
Tip: Replace the item before you submit the Uplift inventory.
Next article: Reviewing and Submitting the Uplift Inventory
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For further questions, contact the Movermate Product Experts at [email protected].