How to Configure and Use the Insurance Declaration Form
The Insurance Declaration Form allows customers to review the relevant insurance documents, select their preferred level of cover, declare the value of their goods, list valuable items, and submit a signed insurance request.
This guide explains how to configure the form in MoverMate, send it to customers, and understand the customer submission process.
Configure the Insurance Declaration Form
Navigate to:
Settings → Insurance Declaration Form
From this page, you can configure:
Premium Calculation
Terms & Conditions Links
Blanket Cover Range
Default Room Templates
Thank You Message
Use the toggle beside Insurance Selection Step to enable or disable this feature.
When enabled, customers must choose from the configured insurance options before continuing.
When disabled, customers are taken directly to the Insurance Declaration Form.
Configure Selection Options
When the Insurance Selection Step is enabled, the available Selection Options are displayed.
For each option, you can configure:
Option Name
Description
Next Action
Available Next Action options include:
Continue to Declaration – Sends the customer to the Insurance Declaration Form.
Skip Declaration – Allows the customer to continue without completing the declaration.
Declines Insurance – Records that the customer has chosen not to proceed with insurance.
You can also use the arrows beside each option to change the order in which the options are displayed to customers.
Use Remove to delete an option that is no longer required.
Example options may include:
No Comprehensive Insurance
Transit Insurance Required
Storage Insurance Required
Configure Declaration Wording & Branding
The Declaration Wording & Branding section allows you to customise the wording displayed on the Insurance Declaration Form and its generated PDF.
Click Edit to configure the following:
Insurance Declaration Form Title This is displayed as the main heading on the declaration form. Example: Insurance Declaration & Coverage Selection
Declaration Wording This wording is displayed to every customer before they sign the declaration. Example: Please review the available insurance options and confirm your selection before signing this declaration.
Declined Comprehensive Insurance Acknowledgement This wording is displayed when a customer chooses not to take comprehensive insurance cover. Example: I acknowledge that comprehensive insurance was offered and confirm that I have chosen not to take this cover.
Save the changes once the wording has been configured.
Configure Premium Calculation
The Premium Calculation section allows you to display a calculated insurance premium to customers before they sign the declaration. When turned off, customers complete the declaration without any pricing.
Use the toggle beside Premium Calculation to enable or disable this feature.
When enabled, you can choose between two pricing strategies:
Percentage of Declared Value
Charges a percentage of the total value insured, with a minimum premium.
You can configure:
Local transit rate (%) – Applied to local moves.
Interstate transit rate (%) – Applied to interstate moves.
Storage rate per week (%) – Applied when the customer requires storage cover.
Minimum premium ($) – Charged when the calculated percentage falls below this amount.
The premium is calculated as:
Premium = the greater of the minimum premium or (declared value × transit rate), plus (declared value × storage rate × weeks of storage)
Fixed Price Tiers
Charges a flat price from a cover table based on the value insured.
Customers are charged the cheapest tier that covers their declared value.
For each tier, you can configure:
Tier name – e.g. Basic, Standard, Premium
Cover up to – The maximum declared value covered by this tier.
Local transit – Price for local moves.
Interstate transit – Price for interstate moves.
Storage per week – Price for storage cover per week.
Click Add Tier to include additional pricing tiers.
Excess & Messaging
You can also configure:
Charge an excess – Toggle on or off. When enabled, enter the customer excess amount displayed to the customer (this does not affect the premium calculation).
Note under the premium – Optional messaging displayed below the calculated premium. Leave blank to hide.
Configure Terms & Conditions Links
The Terms & Conditions Links section controls the insurance documents displayed to customers before they begin the form.
These documents may include:
Product Disclosure Statement (PDS)
Supplementary Product Disclosure Statement (SPDS)
Financial Services Guide
Target Market Determination (TMD)
To update the links:
Click Edit in the Terms & Conditions Links section.
Enter the document name.
Enter the public URL for the document.
Click Add Link to include another document.
Use the delete icon to remove a document.
Click Save.
Customers must acknowledge that they have read and agreed to the applicable documents before continuing.
Configure the Blanket Cover Range
The Blanket Cover Range determines the values available when a customer selects blanket cover.
You can configure:
Minimum cover value
Maximum cover value
Step amount
For example:
Minimum value: $20,000
Maximum value: $500,000
Step: $5,000
To update the range:
Click Edit.
Enter the minimum value.
Enter the maximum value.
Enter the step amount.
Click Save.
Customers can then use the value field or slider to declare the total replacement value of the goods being moved.
Configure Default Room Templates
The Default Room Templates section controls the rooms and items shown when a customer selects itemised cover.
Default rooms may include:
Study
General
Hallway
Kitchen
Bedrooms
Dining Room
Family Room
Lounge Room
Bathroom/Laundry
Each room can contain a list of commonly moved items.
To update the room templates:
Click Edit in the Default Room Templates section.
Update a room name where required.
Click Add Item to add another item to a room.
Use the delete icon beside an item to remove it.
Click Add Room to create another room template.
Click Save.
These templates make it easier for customers to provide an itemised declaration without manually creating every room and item.
Configure the Thank You Message
The Thank You Message is displayed after the customer successfully submits the form.
You can customise the:
Title
Subheading
Example:
Title: Thank You for Your Insurance Declaration
Subheading: Your insurance declaration has been submitted successfully. Please contact us if you need to update any information.
Click Save after making your changes.
The confirmation page also displays the customer's reference number and your business contact details.
Send the Insurance Declaration Form
The form can be sent to customers through an email template using the following merge field:
{{Customer_Insurance_Url}}This merge field generates the customer's unique Insurance Declaration Form link.
How Customers Complete the Form
When Insurance Selection Is Enabled
When the customer opens their insurance link and the Insurance Selection Step is enabled, they are shown the available insurance options configured by your business.
Continue to Declaration If the selected option is configured as Continue to Declaration, the customer proceeds into the existing Insurance Declaration Form. They continue through the standard declaration process, including the applicable insurance documents, cover selection, goods declaration, review and signature.
Skip Declaration If the selected option is configured as Skip Declaration, the customer does not need to complete the full Insurance Declaration Form. They are taken directly to the applicable acknowledgement and signature step.
The customer:
Reviews the acknowledgement.
Confirms the acknowledgement.
Signs using Draw Signature or Type Signature.
Submits the form.
After submission, they are taken to the existing Thank You screen.
Decline Insurance If the selected option is configured as Decline Insurance, the customer is taken directly to the No-Cover Acknowledgement.
The customer:
Reviews the configured no-cover acknowledgement.
Confirms that they acknowledge the statement.
Signs using Draw Signature or Type Signature.
Submits the acknowledgement.
The customer does not need to complete the standard insurance declaration steps. After submission, they are taken to the existing Thank You screen.
When Insurance Selection Is Disabled
When the customer opens their insurance link and the Insurance Selection Step is disabled, they are taken directly to the Insurance Declaration Form.
Step 1: Review the Insurance Documents
The customer is shown the documents configured under Terms & Conditions Links. They must confirm that they have read and agreed to the terms and conditions before clicking Continue.
Step 2: Choose the Level of Cover
The customer can choose between:
Itemised Cover The customer enters the replacement value of individual items within each room.
Blanket Cover The customer enters the total replacement value of the goods being moved without listing every standard household item separately.
Valuable items can still be declared separately.
Step 3: Confirm Interstate and Storage Requirements
The customer can indicate whether:
The move is interstate.
Extended cover is required for storage.
The form displays additional information about storage cover and any applicable standard storage period.
Step 4: Enter the Value of the Goods
The information requested depends on the selected cover type.
Blanket Cover The customer:
Enters the total replacement value of the goods being moved.
Uses the amount field or slider to adjust the value.
Adds any valuable items separately.
Clicks Continue.
Itemised Cover The customer:
Expands the relevant room.
Enters a replacement value beside each item to be insured.
Leaves items that are not required at $0.
Clicks Add Item to include an item that is not listed.
Adds another room where required.
Adds valuable items separately.
Clicks Continue.
Note: If Premium Calculation is enabled, the customer will see a calculated premium based on their declared value and cover selections at this stage, along with any configured excess and note text.
Step 5: Review the Declaration
Before submitting the form, the customer can review:
Policyholder details
Selected cover type
Interstate move selection
Storage extension selection
Value of standard goods
Number of declared items
Value of valuable items
Total value of goods to be insured
Calculated premium (if Premium Calculation is enabled)
The customer can use the available Edit options to make changes before submission.
The review page also explains that an insurance quotation may be provided based on the submitted information.
Step 6: Sign the Declaration
The customer must provide a signature before submitting the request. They can either:
Draw their signature, or
Type their name and use the generated signature
The customer must also confirm that the information supplied is true and correct.
Step 7: Submit the Insurance Request
Once the information has been reviewed and signed, the customer clicks Submit Insurance Request.
After submission, the customer sees the configured Thank You Message. The confirmation page includes:
Submission confirmation
Insurance declaration reference number
Business phone number
Business email address
Instructions for requesting changes
Customers should quote the displayed reference number when contacting the business about their declaration.
Important Information
Confirm that all insurance document links are correct and publicly accessible.
Configure the blanket cover range according to the insurance product being offered.
Review the default room and item templates before sending the form.
If Premium Calculation is enabled, confirm your rates or tiers are correct before sending the form to customers.
Customers should enter replacement values where required by the applicable insurance documents.
Customers should contact the moving company if information needs to be changed after submission.
Submitting the Insurance Declaration Form does not automatically activate insurance cover. A quotation may still need to be issued and accepted.