MoverMate provides a real-time tracking link for customers, ensuring complete transparency during the moving process. This guide explains how customers can use the tracking link to monitor job progress, track movers, access important job details, and stay informed throughout the move.
1. Understanding the Tracking Link
Once a job is scheduled, customers receive a tracking link. This link allows them to:
View the current status of the job with a progress bar.
Track the live location of the moving crew once they start their journey.
Check estimated arrival times (ETA) for pickup and drop-off.
Access job details, pricing, inventory, and activity logs for full transparency.
View assigned crew details, including the Team Leader's name and contact information.
2. Tracking Job Progress
Before the Job Starts
At the top of the tracking page, a progress bar indicates the current job status.
A map will show the pickup and drop-off locations.
Until the movers start their journey, the map remains static.
Once the Movers Are on the Way
As soon as the moving crew begins their journey, customers can track their real-time location.
The tracking system provides an ETA (Estimated Time of Arrival) for when the crew will reach the pickup location.
During the Move
Customers can monitor the entire moving process in real time, including:
Arriving at Pickup Location
In Transit to Drop-off
Arriving at Drop-off
Job Completion
The system updates automatically at every stage.
3. Viewing Assigned Crew Details
Below the map, customers can see the Team Leader's name and contact information.
Customers can directly contact the crew if needed for further coordination.
4. Checking Job Details
The tracking link also provides essential job-related details, ensuring full visibility for customers.
Job Overview
Job Date & Start Time – Customers can see when the move is scheduled to begin.
Move Size – Indicates the number of bedrooms or estimated volume of goods being moved.
Furnishing Type – Specifies whether the move is lightly furnished or fully furnished.
Pickup & Drop-off Locations
The pickup and drop-off addresses are displayed for reference.
If multiple stops or waypoints are involved, all addresses will be listed.
Customers can expand the location details for additional instructions such as parking information, access restrictions, or special handling notes.
5. Reviewing the Estimate & Pricing
Customers can check the estimated moving cost directly in the tracking link.
Estimate Breakdown – Displays hourly rates, call-out fees, additional services, and any extra charges.
Total Cost & Taxes – Shows the calculated subtotal, applicable taxes, and the final total.
Download Estimate – Customers can download a PDF version of their estimate for reference.
6. Viewing Inventory Details
If an inventory has been added to the job, customers can view:
A list of all items included in the move.
Categorization by rooms for better organization.
The total space required (cubic meters) to ensure everything fits into the moving truck.
7. Accessing the Activity Log
For full transparency, customers can track every event related to their move.
The Activity Log includes:
Timestamps for all job events.
Status updates such as:
When the movers started their journey.
When they arrived at pickup and drop-off locations.
When the job was completed.
The system automatically logs each step, ensuring clear communication.
8. Benefits of the Tracking Link
✔ Live Updates – Customers stay informed about their move in real time.
✔ Clear Communication – No need to call; all details are available online.
✔ Full Transparency – Track the moving crew from pickup to drop-off.
✔ Convenience – Download estimates, review inventory, and check activity logs.
✔ Reliable Service – Ensures a smooth, organized, and efficient moving experience.
For any concerns, customers can directly call the moving company using the Call Now button available in the tracking link.
By following this guide, customers can stay informed and have complete visibility over their moving process, ensuring a stress-free and well-coordinated move.
If you need further assistance, contact our support team.