Overview
This article explains how to reset a password in Movermate. An admin can send an employee a reset link, or employees can reset their own password from the login screen of the CRM or the Crew App.
1. Send a reset link from the employee’s profile
Go to Resources → Employees.
Click the three dots next to the employee.
Click Edit Employee Details.
Open User Access.
Click Reset link.
The employee can then use the link to set a new password.
2. Reset your own password in the CRM
If you can’t log in to Movermate on a computer or browser:
Go to the Sign In page.
Click Forgot Password?, just below the Password field.
Follow the on-screen steps to set a new password.
Go back to Sign In and log in with your new password.
3. Reset your own password in the Crew App
If you can’t log in to the Crew App on your phone:
Open the Crew App to the Welcome back! screen.
Tap Forgot Password?, just below the Password field.
Follow the on-screen steps to set a new password.
Tap Login and log in with your new password.
Tip: Choose a password you don’t use anywhere else, and don’t share it with anyone.
Next article: Managing Roles & Permissions (CRM)
For further questions, contact the Movermate Product Experts at [email protected].